1. Address the language problem.
If you really want to provide the best hosting service, you should be able to communicate well with your clients. For instance, in India, not all people speak impeccable English, so if they hire web hosting services overseas, it would be hard for them to communicate their requirements. Language can always be a barrier on this aspect.
2. Reach out to them regularly.
Get in touch with your clients regularly. The problem with many website hosting companies is that once the website is up and running, and that there are no known issues, they become invisible. Clients would be a lot happier if you check on them even if there are zero problems.
3. Don’t forget to answer the phone.
Don’t let your clients get stuck on the phone. As much as possible, offer them 24/7 efficient support. Answering the phone immediately equates to making a lasting positive impression. Surely, this would make a positive impact on online customer service.
4. Answer emails.
Many people think that emails are really emergency messages, so they ignore it. Clients hate delays, so once they receive immediate responses through email, they feel happy and contented. Give them reasons to love you as their web hosting provider.
5. Make sure that there is continuity.
Once an email has been sent and received, clients write back for more feedback. What if your first response failed to address the issue? Then, clients would continue to write to you, expecting immediate answers.